Access Management (Clinical Data)

The Access Management Specialist is responsible for the administration and support of clinical systems and Oracle-based platforms. The role ensures secure user access management, system validation compliance, user support, and continuous improvement of clinical applications used throughout clinical trial activities.System Administration & Access ManagementManage user access and permissions across multiple clinical applications (EDC, eTMF, and other clinical systems).Ensure compliance with access management processes and security requirements.Support onboarding, modification, and removal of user accounts.System Validation & ComplianceMaintain the validated state of clinical systems.Develop, execute, and document validation test scripts.Ensure compliance with Computerized System Validation (CSV) requirements.Support audits and quality reviews related to system validation activities.User Support & Incident ManagementProvide Level 2 support to clinical users.Investigate, troubleshoot, and resolve system-related issues.Track and manage support requests through ticketing systems.Monitor recurring issues and propose improvement actions.Requirements & Continuous ImprovementCollect and document user requirements for system enhancements.Act as a liaison between business users and technical teams.Participate in team meetings and contribute to system improvement initiatives.Support the implementation of new functionalities and process enhancem Master's Degree in Engineering, Computer Science, Life Sciences, or a related scientific field.2 to 5 years of experience in clinical systems administration, access management, or clinical trial support environments.Technical SkillsExperience in clinical trial system administration and support.Knowledge of clinical research processes and regulations, including ICH-GCP/GxP.Understanding of Computerized System Validation (CSV) methodologies.Experience with user access management and application administration.Knowledge of eTMF, EDC, and other clinical trial systems.Previous experience with Oracle solutions is highly desirable.Familiarity with ticketing and issue-tracking tools.Soft SkillsStrong communication and interpersonal skills.Excellent listening and user support capabilities.Ability to explain technical concepts to non-technical users.Analytical and problem-solving mindset.Solution-oriented approach.Organization, rigor, and attention to detail.Open-mindedness and adaptability. ALTEN MAROC, Filiale du leader mondial de l’ingénierie et du conseil en technologie créé en 2008 et présent à Fès, Rabat, Tétouan et Casablanca, compte aujourd’hui plus de 2200 collaborateurs et vise un centre d’excellence de 3300 ALTENiens en fin 2027. Elle s’impose aujourd’hui comme un acteur stratégique dans l’accompagnement du développement professionnel des ingénieurs.Notre mission : répondre aux ambitions technologiques de nos clients — grands donneurs d’ordre internationaux — dans les secteurs de l’automobile, du ferroviaire, de la R&D et de l’IT, des télécommunications et des médias.Rejoindre ALTEN Maroc, c’est intégrer un écosystème d’excellence et bénéficier :• D’un parcours de carrière personnalisé et évolutif• D’une politique ambitieuse de développement des compétences• D’un environnement de travail stimulant, collaboratif et porteur de sensDécouvrez le témoignage de Hajar Bououd, DRH et Communication chez ALTEN Maroc dans le magazine Challenge Maroc en cliquant ici : https://bit.ly/3QMntIc