Senior Trucks Parts & Service Sales Representative

Achieve assigned sales targets for parts and after-sales services within the designated territory.

Develop and maintain strong, long-term relationships with customers, ensuring a high level of satisfaction and service quality.

Conduct regular customer visits, prepare visit reports, and ensure timely follow-up on identified business opportunities.

Perform fleet inspections and assess customer needs to recommend appropriate maintenance solutions and services.

Monitor territory performance, including customer fleets, market trends, competitive activity, lost sales, and new business opportunities.

Identify and develop sales opportunities related to spare parts, maintenance contracts, service campaigns, and aftermarket solutions.

Actively promote parts and service programs, campaigns, maintenance agreements, and other after-sales initiatives to maximize revenue growth.

Coordinate with internal teams to ensure parts availability, accurate pricing, service follow-up, and efficient customer support.

Maintain the highest standards of professionalism, integrity, and customer relationship management in all business dealings.


Educational Qualifications & Certifications:


University Degree in Engineering, Business Administration, or a related technical/commercial discipline.


Knowledge:


Parts and Service sales operations; customer relationship management; aftermarket business development; service agreements and maintenance solutions; market and competitor awareness.


Technical Skills:


Basic mechanical and truck/product knowledge; equipment inspection and needs assessment; CRM and territory management; sales pipeline management; reporting and customer presentation skills.


Language Skills:


Arabic & French is preferred for effective customer communication. English will be a plus


Experience:


Minimum 10 years of experience in Parts, Service, Aftermarket Sales, Product Support, or Customer Support within trucks, heavy equipment, automotive, industrial equipment, or related industries.


General Profile / Specifications:


Valid driving license and regular customer visits

Flexibility to support emergencies, campaigns, and business needs

Ability to work in field/customer/workshop environments

Compliance with safety and site regulations

Use of company systems, CRM tools, and reporting templates


Fondée en 2012 au Maroc, notre Cabinet Conseil aborde toutes les problématiques et solutions de la gestion des ressources humaines autour de 3 expertises : 


Recrutement & Head Hunting de cadres, managers et directeurs de tous secteurs d'activités, nous disposons de plusieurs consultants RH experts métier, répartis par secteurs d’activité. 

Consulting et accompagnement RH: organisation, management de transition, team-buildings, coaching [...]

Mise à disposition et gestion de contrats du personnel.


XCDM Maroc is recruiting, on behalf of its client, a Sales Representative – Parts & Service to drive aftermarket sales growth, develop customer relationships, and promote parts and service solutions within the assigned territory.