Food and Beverage Attendant | Lounge - Qatar-Doha

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellent results across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down because of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community

We are looking for a Food and Beverage Attendant | Lounge.

Job Purpose:

Responsible for offering 5 Star Food and Beverage service in all premium lounges as per Qatar Airways standards and in line with the country's customs and practice. Ensure high level of customer service is provided to Premium customers and maintain Safety, Quality and Standards with emphasis on increasing brand value at all times

Operations:

• Have a good understanding of Premium Hub Lounge standards and procedures / food and beverage offerings and be able to assist premium customer queries in a friendly, timely, and efficient manner
• Deliver exceptional products and services in all areas of the Food and Beverage Operation.
• Maintain Food and Beverage quality and standards at all times.
• Create moment of magic to surprise and delight customers.
• Ensure that mise en place is completed shift to shift and during service in order to provide seamless service.
• Assist in picking-up all required stocks, including linen, beverage, dry goods and others and maintain par levels.
• Undertake general or special duties as requested by the Lounge management.
• Attend and be actively involved in daily team briefings, ensuring that all rules, regulations and procedures are followed.
• Perform daily shift requirements as per standard operating procedures in all areas of the Food and Beverage areas.
• Ensure highest level of product knowledge is maintained and communicated to customers during service.
• F&B Attendant will be required to work closely with other Airline staff (Culinary | FOH | Support services) and expected to cooperate with and respect all staff members in order to contribute to a collaborative team environment.
• Provide exceptional customer service to ensure visual appearance of the Food and Beverage areas are of the highest standard by observing and reporting any un-serviceability of equipment, furniture or fittings.
• Ensure exceptional standards in hygiene and cleanliness are maintained at all times.